Audit
Audit preparation tools
See which documents your registration groups actually require, and which of them you already hold. Built by a registered SIL provider who got tired of finding out the hard way.
You are audited on the groups you hold, not the services you run
This is the single most common reason good providers get findings. You document the work you actually do. The auditor assesses you against the full scope of every registration group on your certificate — including the ones you registered for years ago and never used.
There is a second rule that surprises people even more. If one of your groups requires certification, your entire registration is assessed at certification level. A small provider delivering mostly low-risk supports can be pulled into a full site-visit audit by a single group they barely touch.
Neither of these is obscure. Both are set out by the NDIS Commission. But almost nobody explains them plainly, and by the time it matters you are already preparing for the wrong audit.
The 13 groups that require certification
Hold any one of these and you are on the certification pathway. Every other registration group uses verification.
- 0102Assistance to access and maintain employment or higher education
- 0104High Intensity Daily Personal Activities
- 0106Assistance in coordinating or managing life stages, transitions and supports
- 0107Assistance with daily personal activities
- 0110Specialist positive behaviour support
- 0115Assistance with daily life tasks in a group or shared living arrangement
- 0117Development of daily living and life skills
- 0118Early intervention supports for early childhood
- 0125Participation in community, social and civic activities
- 0131Specialist disability accommodation
- 0132Specialised support coordination
- 0133Specialised supported employment
- 0136Group and centrebased activities
Source: NDIS Quality and Safeguards Commission, Registration groups or classes of support. Verified 11 August 2026. Always confirm against your own registration certificate.
The document register
Upload your policies, procedures and registers. Support Logic checks them against what a provider holding your groups is expected to have, and marks every requirement one of four ways.
Confirmed
You have told it which of your documents satisfies this. That answer is now the record.
Needs your review
It found something likely. You confirm it or correct it in a click.
Not found
Nothing you have uploaded looks like this. Either it is missing, or it is filed under a name that makes it hard to find — which is its own problem on audit day.
Not applicable
It genuinely does not apply to you, and you have recorded why. A documented rationale reads very differently to a silent gap.
It also finds the duplicates
Two versions of the same policy saying different things is an audit risk in its own right. So is an Easy Read version that has drifted from the master it came from. Because Support Logic holds your documents rather than selling you new ones, it can see when they contradict each other.
How it works
- 1
Tell it which groups you hold
Tick the registration groups from your certificate. Support Logic works out your audit pathway and which Practice Standards modules apply — including whether one group is pulling your whole registration into certification.
- 2
Upload what you've got
Your policies, procedures, registers and forms. No tagging, no categorising, no forms to fill in. Drag the folder in and it reads them.
- 3
Confirm what it found
It proposes a match for each requirement. You confirm, correct, or mark it as not held. Your answers are kept and become your own document control record — who confirmed what, and when.
What it deliberately does not do
Compliance products tend to overpromise. This is where Support Logic stops, stated plainly so you can judge whether it is useful to you.
- It does not assess whether a document is any good. A policy can exist and still be inadequate.
- It does not know whether a policy is implemented. Auditors look for evidence of practice, not possession of a file.
- It is not an audit, a pre-audit, or a determination of compliance.
- It does not replace an approved quality auditor, who decides what applies to you.
What it does do is make the gap visible while you still have time to close it. Nobody fails an audit because a document was hard to find in a folder. They fail because nobody realised it was never written.
And when you need to know what the standard actually says
The register tells you what is missing. The rest of Support Logic tells you what it needs to contain. Ask a question about the NDIS Act, the Practice Standards, the Price Guide or the SCHADS Award and every answer cites the document it came from, so you can check it before you act on it. Answers can be shared with your whole team, so one decision is made once rather than five times in five different ways.
Common questions about NDIS audits
- How do I know whether I need a certification or verification audit?
- It is determined entirely by the registration groups you hold, not by your size or how long you have been operating. Thirteen of the 36 groups require certification. If you hold even one of them, your entire registration is assessed at certification level — you cannot mix pathways.
- What is the difference between the two?
- A verification audit is a documentation-only desktop review. There is no site visit, no staff interviews, and no assessment against the Core Module of the NDIS Practice Standards. A certification audit is a desktop review against the Practice Standards followed by an on-site visit where auditors interview staff and review participant records.
- Can I reduce what my audit covers?
- Sometimes. If you hold a certification group you do not actually deliver — often registered years ago in case it was needed — removing it from your registration may move you to the verification pathway and substantially reduce what you have to evidence. Whether that is available or sensible is a decision for you and your auditor, but it is worth checking before you prepare for the wrong audit.
- Which documents does an NDIS audit require?
- It depends on your pathway and groups. Verification-pathway providers are assessed against four standards covering human resources, incident management, complaints management and risk management. Certification-pathway providers are assessed against the full Core Module, plus any specialist modules their groups bring with them, which runs to several dozen documents and registers.
- Does Support Logic guarantee I will pass my audit?
- No, and be wary of anything that says otherwise. Support Logic shows you whether a document appears to exist in what you have uploaded. It cannot tell you whether that document is adequate, current, or reflected in how your team actually works. Registration decisions sit with the NDIS Quality and Safeguards Commission and your approved quality auditor.
- Do I have to tag or categorise my documents first?
- No. Upload them as they are. Support Logic reads the content and proposes matches, and you confirm or correct each one. Confirming takes a click, and your answers are stored so they never have to be worked out again.
Find the gaps while you can still fix them
Upload your documents and see where you stand. If you would rather someone walked you through it, we can do that instead.
Support Logic provides decision support and general information. It is not legal advice and does not certify compliance or guarantee any audit outcome.