These Terms of Service (“Terms”) govern your access to and use of Support Logic (the “Service”). By creating an account or using the Service, you agree to these Terms on behalf of yourself and your organisation.

The service

Support Logic provides AI‑generated guidance and a document workspace for NDIS and disability support providers. The Service is decision‑support only: it is not a substitute for legal, financial, clinical or professional advice, and you remain responsible for verifying outputs and for the decisions you make.

Accounts & eligibility

You must provide accurate registration details, keep your credentials secure, and are responsible for activity under your account. Administrators are responsible for the users they invite and the roles they assign.

Acceptable use

You agree not to misuse the Service, including: entering identifiable NDIS participant information without lawful authority and consent; attempting to breach security or access other organisations’ data; reselling the Service without authorisation; or using it for unlawful purposes. You are responsible for ensuring your use complies with the NDIS framework, privacy law, and your own policies.

Subscriptions & billing

Paid plans are billed in advance on a recurring basis via our payment provider. Fees are in Australian dollars. Free trials, where offered, convert to paid unless cancelled before the trial ends. You can cancel at any time, effective at the end of the current billing period; fees already paid are generally non‑refundable except where required by law (including the Australian Consumer Law).

Your content & intellectual property

You retain ownership of the documents and content you upload. You grant us the limited rights needed to host, process and provide the Service to you. We and our licensors retain all rights in the Service itself. Please handle AI outputs with the human oversight described above.

Availability & changes

We aim to keep the Service available and may update or improve it over time. We may suspend access for maintenance, security, or non‑payment. We may update these Terms; material changes will be reflected by the “last updated” date above.

Disclaimers & liability

To the maximum extent permitted by law, the Service is provided “as is”, and we exclude implied warranties. Nothing in these Terms limits rights you have under the Australian Consumer Law that cannot be excluded. To the extent permitted by law, our total liability arising from the Service is limited to the fees you paid in the 12 months before the claim.

Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate access for material breach of these Terms.

Governing law

These Terms are governed by the laws of Queensland, Australia, and you submit to the non‑exclusive jurisdiction of its courts.

Contact

Questions about these Terms? Contact hello@supportlogic.au.

See also our Privacy Policy. This page is provided for transparency and is not legal advice — please have your own adviser review before relying on it.